Do my balloons arrive inflated?
It depends on the product. Latex balloon bouquets are typically shipped uninflated and require filling upon arrival. Foil balloons and certain pre-arranged bouquets may arrive pre-inflated when delivered locally. Each product listing specifies its delivery state — please check before ordering.
How do I fill my balloons?
Most latex balloons can be filled with air using a hand pump or electric inflator. For the signature floating effect, fill with helium, available at party supply stores, grocery stores, and balloon shops. Foil balloons can also be filled with helium or air depending on your needs. Follow the instructions included with your order for best results.
How long will my balloons float?
Float time varies by balloon type:
- Standard latex balloons (11"): approximately 8–12 hours with helium
- Latex balloons treated with Hi-Float: up to 24–36 hours
- Foil/Mylar balloons: 3–5 days or longer under ideal conditions
Float time is affected by temperature, humidity, and altitude. Balloons in cooler environments may deflate faster. These are general estimates and not guarantees.
What setup is included with my order?
Setup inclusions vary by product and order type. Some bouquets come with ribbon, weights, or sticks; others are shipped as components for you to assemble. Product listings describe what is included. If you need a fully assembled and decorated setup, please contact us before ordering so we can discuss options.
What sizes are available, and how do I choose the right one?
We offer a range of balloon sizes — from small 5" accents to large 36" statement balloons — as well as number and letter balloons in various heights. Size guides and scale references are included on individual product pages. When in doubt, go bigger: larger balloons make a stronger visual impact and are easier to style.
What should I do if my order arrives deflated or incorrect?
We're sorry if something went wrong! Please take a photo of the item(s) as received and contact us within 48 hours of delivery. Reach out via our contact page with your order number, a description of the issue, and your photo. We'll work with you to make it right — options may include a replacement, store credit, or refund depending on the situation.